MATLAB Answers

How to resolve a network connection error when downloading support packages?

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When using Support Package Installer to download a support package from the Internet (e.g., BeagleBoard, USRP, LEGO MINDSTORMS NXT), I encountered the following error message:
“Cannot download [URL] : Error downloading URL. Your network connection may be down or your proxy settings improperly configured”
How do I resolve this?

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MathWorks Support Team
There may a brief outage with a non-MathWorks web server hosting third-party software needed for the support package. Please cancel the installation and try again later.
This error can also occur if your network has a proxy in which case, please refer to the following answer on MATLAB Answers page.
If the problem persists, contact MathWorks technical support by submiting a Service Request here:

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Tanmay Kulkarni
Tanmay Kulkarni 7 Jun 2016
I am not connected to a proxy server, yet the above problem persists?
Esha Bhargava
Esha Bhargava 17 Jun 2016
Tanmay, please contact MathWorks Technical Support.

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More Answers (1)

Rolfe Dlugy-Hegwer
Rolfe Dlugy-Hegwer 19 Feb 2014
Some antivirus software blocks or delays large downloads for support packages. Please pause your antivirus software. Then restart the process of installing the support package.

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