How to resolve an internet connexion error when installing MatLab Standard ?

After executing the matlab_R2020a_win64.exe, the setup.exe in the temporary file can't execute and briefly shows me the following error :

Unable to open the requested feature. Check your internet connection and proxy settings in MATLAB Web preferences and then try starting the feature again.

Error code: -6

Error message: ERR_FILE_NOT_FOUND

I tried deactivating my firewall and my antivirus, but it didn't work. I am using ethernet connexion at home.

I also tried with previous version but I have the same problem.

How can I solve this issue ?

[Niksa Ovcina]

The exactly same problem here!! Maybe the instalation files are corrupted? I tried to download the installer a few times... Every time the samme issue.

[Lyès Badaoui]

Exactly the same problem for me...

[Niksa Ovcina]

R2019b works just fine!

[Lyès Badaoui]

Ok thanks! I'll try with that version

[Laurent Beaupoil]

Already tried but another time doesn't hurt I guess

[Lyès Badaoui]

Would you have a link to get the 2019 version? I can only find the 2020 one...

[Laurent Beaupoil]

https://fr.mathworks.com/downloads/web_downloads/download_release?release=R2019b

[Lyès Badaoui]

Thanks for your link! but I get an error while trying to access it, it says: "To download products and updates, link a license to your MathWorks Account.". I'm actually looking for a trial version :)

[Wonsup Lee]

This problem might be occured when the installation file locates a folder path including non-English characters.

Answer 1

[Radek Nemec]

I had exactly the same problem. I moved the installation exe file to C:/ and then run it... and it worked. Hope you will find a solution as well.

[Niksa Ovcina]

This works! Thank you!

[Lyès Badaoui]

Worked perfectly! Thank you very much :)

[Laurent Beaupoil]

Worked as well for me, thanks !

[Zoé Júlia Szekér]

I also had this problem, and your solution worked for me, too, thank you!

[Mark Egil Isak Elenius]

Thank you!

[Baris Kalayci]

Worked for me, too. Thank you!

[Moti Fruchter]

thanks, unbeliveable it works

[Yejin Park]

THANK YOU~

[Damir Sitdikov]

worked, thank you!!!

[Youngjun Jo]

Legend...

[Yunus Emre Ikiz]

Thanks... What a great source of error.

[dongjun oh]

what a legend...

[Guochen Shen]

It works. Thank you very much!

[Sebastián Herrero]

It worked perfectly! thanks a lot!

[Jessé Santos Sousa]

Brilliant, thanks!

[IN KYU JANG]

legeno...

[Ruslan Sokurov]

Thank you!

[Jinhong Jeong]

thx

[Askar Zhanaliyev]

Legend! Worked for me too. How this error occurs in the first place, thats what bothers me(

[harim choi]

worked for me too! thank you!

[Hayoung Ju]

It worked for mee too Thank you SO MUCH

[öykü öney]

THANK YOU SO MUCH you saved my life :)

[Marina Nötzel]

thanks

[Klajvers Qosja]

Hi,

How can i move the installation exe file to C:/ and then run it ?

[minseo kang]

Thanks

[Han Cho]

THANK YOU!

[시은 이]

Thanks very much!!!! I resloved the problem!

[Dogukan Koc]

Thank you very much

[Wonsup Lee]

Thank you!

I put the following error message for someone who want to solve the same problem to this issue.

"There was an error communicating with the backend services"

[João Carmo]

mudou pra qual nome?

Answer 2

[Gergely Hunyady]

Hy,

I also had a problem but it was because of the accent in the setup.exe folder path.

Hope this is helpful.

Gergely Hunyady