email address aleady in use

when installing the Free trial student version of matlab 2026 i get this error "An attempt to create a new profile for an email address already in use was detected." even though i am not creating a new account , i am using my account that i am signed in on matlab site to download the license how do i fix that problem

[John D'Errico]

We cannot help you, as we have no access to the information we would need, nor do we have the ability to fix your problem as would be appropriate. However, you can contact The MathWorks directly.

https://www.mathworks.com/support/contact_us.html

[Pavlo]

I have the same issue

[Yurii]

me too

[Mouhamed]

j'ai aussi le meme probleme, quelqu'un a trouvé une solution ?

[Saúl Rolando Méndez Elizondo]

También tengo el mismo problema

[mat]

I really hope there's a solution to this, my final project depends on it (my school doesn't have an organizational license :( )