What is MathWorks's preferred way to receive product feedback?

조회 수: 3 (최근 30일)
Matt Latourette
Matt Latourette 2022년 12월 15일
댓글: Steven Lord 2022년 12월 15일
Looking at the MathWorks website, I don't see a clear indication regarding how the company prefers to receive product feeback. I see links to submit a bug report, but a suggestion on how to improve workflow isn't really a bug. There are customer support links to create a service request, but a suggestion regarding how a product could be better is not really a request for Mathworks to help troubleshoot a problem. There is the community forum where one can submit a question such as this one, but a product improvement suggestion isn't really a question.
What communication channel works best for this kind of information to be efficiently routed inside MathWorks to the decision-makers who can most benefit from understanding customer needs and translate that information into product features that satisfy them?

채택된 답변

Bora Eryilmaz
Bora Eryilmaz 2022년 12월 15일
편집: Bora Eryilmaz 2022년 12월 15일
You can Create Service Request and select the Technical Support option, which also includes suggestions: https://www.mathworks.com/support/contact_us.html?s_tid=hc_trail
  댓글 수: 1
Steven Lord
Steven Lord 2022년 12월 15일
I agree with Bora. If you submit a suggestion to Technical Support they can enter it into the enhancement database. It's also possible there's a way you're not aware of to do what you're suggest as your enhancement request, in which case Support can tell you about that feature or functionality.

댓글을 달려면 로그인하십시오.

추가 답변 (0개)

카테고리

Help CenterFile Exchange에서 Downloads에 대해 자세히 알아보기

제품


릴리스

R2022b

Community Treasure Hunt

Find the treasures in MATLAB Central and discover how the community can help you!

Start Hunting!

Translated by