Unable to connect to MATLAB Online

I've been trying to connect to MATLAB Online but receive the below message;

'The MATLAB session you are trying to connect to is not responding. Requested service is not found'.

Initially my company firewall was blocking access but that has now been (supposedly) addressed. Any ideas?

Answer 1

[Kautuk Raj]

Hello Andrew,

If you are encountering the error message "The MATLAB session you are trying to connect to is not responding. Requested service is not found", here are some steps you can take to resolve the issue:

(1) Check for Outages: Verify if there are any ongoing outages affecting MATLAB Online by visiting MathWorks Service Status at https://status.mathworks.com/

(2) Browser Compatibility: Ensure you are using a supported browser. You can find the list of compatible browsers here: https://www.mathworks.com/support/requirements/browser-requirements.html

(3) Clear Browser Cache: If you are using a supported browser, try clearing the cache and then reload MATLAB Online. Instructions for clearing the cache can be found online for each browser.

(4) Corrupted Session Data: If the issue persists, your session data might be corrupted. Follow these steps to resolve it:

1. Log in to MathWorks Drive with your MathWorks Account: https://drive.mathworks.com/files/
2. Click on your name in the upper right corner and select “Show Hidden Files.”
3. Delete the .session folder.
4. Try accessing MATLAB Online again at https://matlab.mathworks.com

I hope these steps help resolve your issue.