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Everyone who answers questions here is a volunteer who answers in their own time, when and if they feel like it.
The only exception to this is the people who maintain the Answers system itself, in that maintaining it is their job. If you need to bring something to the attention of the people who maintain the Answers software itself, the best approach is to use the Flag facility.
If you have a MATLAB usage question that you want to bring to the attention of Mathworks staff for an official answer, then you should open a technical support case. (Note: Student and Home license users can only open support cases about licensing matters.)
