2012a Does Not Install

I'm getting the following error when I try to install 2012a:

There are no products available to install from this location. You may need to download the appropriate products from our web-site (www.mathworks.com).

I've read: http://www.mathworks.com/matlabcentral/answers/87-there-are-no-are-no-products-available-to-install-from-this-location

All the files are in a TEMP directory on the C: drive (where MATLAB resides). Here is the directory:

 Directory of C:\tmp

 03/27/2012  10:12 PM    <DIR>          .
 03/27/2012  10:12 PM    <DIR>          ..
 03/22/2011  02:11 PM             3,371 activate.ini
 03/27/2012  10:10 PM    <DIR>          archives
 06/16/2006  03:50 PM                28 autorun.inf
 03/27/2012  10:10 PM    <DIR>          bin
 03/27/2012  10:12 PM                 0 dir.txt
 03/27/2012  10:10 PM    <DIR>          etc
 03/27/2012  10:10 PM    <DIR>          help
 12/29/2011  01:17 AM             9,305 installer_input.txt
 01/04/2012  05:11 PM         3,684,419 install_guide.pdf
 01/26/2012  08:41 AM         3,667,900 install_guide_ja_JP.pdf
 03/27/2012  10:10 PM    <DIR>          java
 03/06/2012  10:33 AM        73,204,224 matlab_R2012a_win64_installer.exe
 12/29/2011  01:16 AM             6,984 readme.txt
 03/27/2012  10:10 PM    <DIR>          sys
 03/27/2012  10:10 PM    <DIR>          utils
               8 File(s)     80,576,231 bytes
               9 Dir(s)  233,271,713,792 bytes free

All files generated after double clicking on the matlab...installer.exe which entered the installation procedure. Installation was attempted not using the Internet.

Please help.

Thanks, --Ed

[Geoff]

Look in the archives directory. Is there anything there? If not, you need to download the products.

[Edward Kelley]

Yup, all there. I will phone support. Thanks.

Answer 1

[Friedrich]

Hi,

please contact the installation support from MathWorks. They will help you.