Deep Learning Toolbox installation error

Good afternoon everyone,

I just purchased the Deep Learning Toolbox module. I tried to install the module twice but it always returns the following error (error.jpg):

MathWorksProductInstaller.exe - Unable to find entry point Unable to find entry point

?decodeURL@utility@storage@foundation@@YAXAEBV?$basic_string@_SU?$char_traits@_S@std@@V?$allocator@_S@2@@std@@@Z of the procedure in the dynamic link library C:\Program Files\MATLAB\R2024b\bin\win64\libmwsearch_path_utilities.dll

I had installed the TRIAL version of my Deep Learning module, so I uninstalled the TRIAL module, then I installed (as administrator) the licensed module, but without results. I attach two images where you can find the version of the installed products and where you can see that despite the module being installed, "Deep Learning Toolbox" is not listed (file ver.jpg) and another image where you can see that the module has been purchased regularly (prod.jpg).

Thank you for your support

Best regards.

Roberto Vizzini

[Matt J]

You should contact Tech Support for installation issues.

https://www.mathworks.com/support/contact_us.html

Answer 1

[Roberto]

I answer the question myself.

The downloaded file is corrupted or has some problem. Using the file originally downloaded when purchasing Matlab, it recognizes that a new license has been purchased, automatically selects Deep Learning Toolbox and proceeds with the installation without errors.

Thanks anyway.

Regards

[Matt J]

Then Accept-click the answer to indicate the issue was resolved.