license error -10

i have an account with a valid license works on the site yet the downloaded app does not open i tried to delete reset and reativate and all did not help contacted my license provider (the uni i study in) they said the liecense works and so should the app , i have howmeworks to submit and a load of things to do for uni i would not mind giving hours of my day to solve this but i cant because of the load i am faced with i already gave this 6 hours or so to this and nothing worked ,please help as soon as possible i already read the post thats answered by matlab team and did everthing liseted and tried to report a bug but site crashed every single time ,the application used to work and suddenly stopped i think this should be added

[Walter Roberson]

Perhaps you would be able to use MATLAB Online to complete your work?

[dareen]

i am trying to use matlab online to do the work since i think i already lost all my perivous data and progress while reinstalling and deleting , yet i need to open some files sent by my professor and when i try importing them or finding them they dont show up in the import menu

[dareen]

i think i got an idea to load the files my professor sent i hope this works

Answer 1

[dareen]

I tried to install an older version of the application instead of the same package that I kept redownloading, assuming that the problem may be related to the 2023b version for Mac Silicon. Thankfully, it worked on version 2023a the non silicon version, for macOS devices. So, maybe if someone has the same problem, it is because of a problem in the package; other than that, no clue what may have caused this. I will turn off automatic update feature for the time being. Thanks for the help offered.

Answer 2

[Image Analyst]

Then do exactly what it says to do in the FAQ.

https://matlab.fandom.com/wiki/FAQ#After_installation,_MATLAB_crashes_or_gives_an_error_message_when_I_try_to_run_MATLAB.

Let us know how it was solved.

[dareen]

when i tried calling them on my phone it said that the contact number does not exists i called 508647700

and

97237660111

[Walter Roberson]

There is an implied country code of 1 for the phone number -- [phone]

[dareen]

thanks for providing a phone number i could not call it sadly but i may need it in the future much appreciated both of you

[Image Analyst]

Why could you not call? You can also email [e-mail].

[dareen]

i could not call for the same resaon as the one menshined above i get an automatic message that says the number does not exist but thanks alot for taking good care of me and providing more useful resources