Problems to reach mathworks.com

I cannot reach http://www.mathworks.com for about 2 weeks. I'm missing the online documentation very much.

The error message is cute: The browser is forwarded automatically to http://www.mathworks.de/error/noindex.html, where I am told:

Page Not Found

 We apologize for the inconvenience. The link you followed is no longer valid. The MathWorks Web site is continually being updated, and we have either removed or relocated the page that you requested.

I really hope, that www.mathworks.com has neither been removed nor relocated. Does somebody know when it might re-appear?

20-Oct-2011 Fixed colon typo. Even the MathWorks.com link on top of this window forwards me to the error page at the German MathWorks.de.

21-Oct-2011 I've tried to contact TMW using the "inform the webmaster" link on the error page. Unfortunately the mail server of MathWorks cannot deliver mails to webmaster(at)mathworks dot com because the user is unknwon.

23-Oct-2011 I'm forwarded to the UK-Error page when I try to follow this link:

http://www.mathworks.com/support/compilers/release2009a

But this works:

http://www.mathworks.com/support/compilers/release2009a/index.html

The problem concern the standard installation of Firefox 7.0.1, no plugsins, noScript disabled. It works with the Internet Explorer!

24-Oct-2011 Solved! The problem concered only me and only the www.mathworks.com pages. The smallest intersection set are my cookies. Deleting all cookies let the problem disappear.

Afterwards I could not use my password (written on real paper!) to login into my MathWorks account. But after asking for a new one, I'm a full member of the internet again.

26-Oct-2011 Unsolved again. Now I get the "The page you were looking for doesn't exist." page when I try to get http://www.mathworks.com/matlabcentral/answers/. Today even deleting the cookies does not help. Again my MathWorks account password got invalid and I had to ask for a new one.

I could reach this page through www.mathworks.com/matlabcentral/ -> Choosing a specific link in "Recent questions" -> My Questions. But hitting the "Answers" link in the top of the page claims, that the page does not exist again.

[Walter Roberson]

Colon goes before the // not after it.

[Fangjun Jiang]

Good catch, Walter! I was wondering too as I had the same as the cyclist!

[Fangjun Jiang]

@Jan, is this a trick? I had quite some problems with the Answers website today, slow and keyboard latency. Might be that TMW is updating its web service. Remember old and wise? Or should say slow and weird.

[Jan]

I though of a update also, but it lasts for about two weeks now.

[Fangjun Jiang]

No problem for me to access www.mathworks.com from within US during the past two weeks.

[the cyclist]

Jan, I am experiencing the same problem as you describe in your edit of 26-Oct-2011, so it seems that that is not just you.

[Randy Souza]

The problem that Jan described in his 26-Oct-2011 edit is a MATLAB-Answers-wide issue that we are working to resolve.

It is unrelated to his earlier mathworks.com problem.

Apologies for the repeated inconvenience.

Answer 1

[Andreas Goser]

I know changes have been made with the way the visitor is routed to country pages. In our case, that going to mathworks.com routes to mathworks.de. I am not aware about the technical implementation though. I actually was just interested how to have the old behaviour back, as I prefer to send .com links. I selected that I am in the US (top of page) and that's it.

I suspect, that your issue is connected to that change. Please send an email to webmasters at mathworks dot com with a description (inluding yor browser and OS info).

[Jan]

I tried to send a mail to the webmaster already using the "inform the webmaster" link on the error page. Unfortunately the mailerdaemon returned my mail with the message "webmaster(at)mathworks dot com: unknown user". I've asked the postmaster for assistance...

Server hidden, webmaster unknown, but the German Technical Support Manager cares - thank you very much for your support.

[Jan]

Setting the US location did not help. But in opposite to http://www.mathworks.com I have success with http://www.mathworks.com/index.html . This works now for a quarter of the links on the US-homepage, while the other links are forwarding to http://webdl-02.mathworks.co.uk/unplanned_outage.html : "Site Temporarily Unavailable". It starts to get a funny chase across the continents.

[Andreas Goser]

It is the plural - webmasters

[Jan]

[e-mail] returned my mail:

<[e-mail]>: host mailhub-ah.mathworks.com[172.31.8.164] said:

550 5.1.1 <[e-mail]>... User unknown (in reply to RCPT TO command)

[Andreas Goser]

I made a test and confirm the behaviour. I created a MathWorks internal help ticket for that.

[Jan]

Thanks, I got an email with the ticket and a suggestion for a workaround some minutes ago. Again I see, that living human are more powerful than anonymous mail addresses. And I like it!

Answer 2

[the cyclist]

I have had no trouble reaching mathworks.com or any page at Answers. Your link resolves to:

http://www.mathworks.com/matlabcentral/answers/http//:www.mathworks.com

which does not work for me, but looks simply wrong.

[Jan]

Thanks. It was just a typo in the message. I meant http://www.mathworks.com

Answer 3

[the cyclist]

It could be a local DNS problem. Have you tried to use the IP address directly? Does it work if you type

 144.212.244.10

in the address bar?

[Jan]

Thanks you again. A good idea, but no difference. I'm still forwarded to the German error page.

I ask TMW now.