This is a generic error that indicates several possible problems with the support package installation process. If you receive this error, please contact MathWorks Technical Support, and provide your installation log file. This file can be found at the following locations:
Windows: C:\Users\%username%\AppData\Local\Temp\mathworks_%username%.log (or %temp%)
The log file may also give more specific error messages that may help resolve the error you are encountering.