Where did my Service Requests go?
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The look and feel of the service request history in my TMW account appears to have had a makeover. While this looks like a welcome improvement, my history now only shows 1 (latest) request. What happened to the others? I guess this change happened very recently because this recent Answer shows the old web-GUI.
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Daniel Shub
2013년 10월 31일
While recently posted, that answer is not necessarily new. TMW has been importing a lot of content recently.
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Wendy Fullam
2013년 11월 13일
Hi Julian,
I'm the Product Manager of MathWorks Online Support Site. I apologize for the delay in responding, as I needed to obtain information from a few teams before posting.
As you noticed, we recently made improvements to the My Service Requests interface. These can be seen here (login required).
Cases originating after 01 Jan 2012 were automatically ported over to the new system. If you require views into requests originating before that time, please contact technical support directly, and they will assist you.
Please let me know if I can be of further assistance.
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Eric Sampson
2013년 11월 13일
Hi Wendy, it seems like the default view is by Case Number sorted Ascending. I think it would be much more useful to have the default be Submitted Date sorted Descending... Thanks!
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