Why do I get error 379 while attempting to activate or log in?

During activation or log in of MATLAB, I receive the error 379 "No licenses were found"

Answer 1

[MathWorks Support Team]

This error is caused due to the use of an incorrect Activation Key within the installer including:

1) If you are using an Activation Key then it may be invalid.

2) If you are using an Activation Key for a license that is LNU only.

This error can also occur if you are trying to log into an LNU prompt with an account that does not have an LNU license.

Please use the correct Activation Key in order to activate MATLAB.

[Ramchandra Paudel]

I did not get the activation key. How to get the activation key after creating a account??

[Moiz Khan]

i dont have activation key???

[Colin Fraser]

Hi,

If you are still experiencing this issue, please contact MathWorks support:

http://www.mathworks.com/support/contact_us/

-Colin Fraser

[ranishma pavithran]

i too

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

[Marcos Amorim]

I shop MATLAb Student and not receive the license

[Faiqa Hussain]

not have a licence

[Walter Roberson]

Please contact Mathworks Support. The volunteers who answer questions here do not have access to the sales or license information.

[Andrey Andrianov]

затрахаешься этот Матлаб ставить. Два дня убил. Лусчше Питон освою. Установился в 5 сек.

[Constancio Pinto]

Why do I get error 379 while attempting to activate or log in?

[Walter Roberson]

Constancio Pinto: It has something to do with comet C/2019 Y4 (ATLAS) breaking up into pieces. Mathworks did not anticipate that, so you will have to contact them and work with them to activate your MATLAB.

[nasim sartipi]

hi i need activation code

[Mehwish Zahid]

i need my activation key

[e-mail]

[Walter Roberson]

The volunteers who answer questions here do not have access to the licensing database.

If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support.

If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

[southiphavanh thavone]

help of error 379🙏🏻

my email: [e-mail]

[Walter Roberson]

The volunteers who answer questions here do not have access to the licensing database.

If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support.

If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

[德琴 张]

误差379🙏🏻的帮助

[e-mail]

[Walter Roberson]

The volunteers do not have any activation keys to give out.

If your license is from a university, contact the university. If your license is from an organization that you work for, then contact the support staff of the organization. If you purchased your license directly from Mathworks, then contact Mathworks Support for installation assistance.

[Manfred Büchel]

I got an activation key which should "unlock the arduino engineering kit content in the online platform as well as the one year individual user license of Matlab and Simulink. Nevertheless I got Error 379.

[Herilaza RANDRIANARISON]

i need the keys activation please! [e-mail]

[Walter Roberson]

@Herilaza RANDRIANARISON

The volunteers who answer questions here do not have access to the license database. Also, the license terms say that we can only make available the licenses that we do have to other people in the same organization that we are in -- so if I had a spare license, I would not be permitted to let you use it.

You need to contact the place you got your license from -- your university or your employer, or Mathworks Sales if you bought from Mathworks.

[Esam Abraham]

I need an updated key.

[Walter Roberson]

@Esam Abraham

See my repliy to Herilaza, directly above. The volunteers still cannot help you in this matter.

[Manal Mohammad]

I did not get the activation key. How to get the activation key.

[Walter Roberson]

@Manal Mohammad

The volunteers who answer questions here do not have access to the license database. Also, the license terms say that we can only make available the licenses that we do have to other people in the same organization that we are in -- so if I had a spare license, I would not be permitted to let you use it.

You need to contact the place you got your license from -- your university or your employer, or Mathworks Sales if you bought from Mathworks.

[mostafa elzini]

I did not get the activation key. How to get the activation key

[nabil alrashdi]

I did not get the activation key. How to get the activation key

[mastewal alemu]

I did not get the activation key. How to get the activation key

[Walter Roberson]

See https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license#comment_846558 and then also read the Mathworks Support answer there.

Answer 2

[dulal chakma]

i need activation key

[Colin Fraser]

Hi,

If you are still experiencing this issue, please contact MathWorks support:

http://www.mathworks.com/support/contact_us/

-Colin Fraser

Answer 3

[Ramchandra Paudel]

I did not get the activation key. How to get the activation key.

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

Answer 4

[Jusu Kamara]

Hello dear,

I cannot get access the matLab

[Colin Fraser]

Hi,

If you are still experiencing this issue, please contact MathWorks support:

http://www.mathworks.com/support/contact_us/

-Colin Fraser

Answer 5

[om Kumar]

I can not get access the matlab

[Colin Fraser]

Hi,

If you are still experiencing this issue, please contact MathWorks support:

http://www.mathworks.com/support/contact_us/

-Colin Fraser

Answer 6

[Pawel Kurzydlo]

I don't have an activation key but I have id number. I haven't been prompted to enter id. What should I do?

• When prompted, sign in as [e-mail] and select license id 6XXXXXXXX7

Select your license

[Colin Fraser]

Hi,

If you are still experiencing this issue, please contact MathWorks support:

http://www.mathworks.com/support/contact_us/

-Colin Fraser

[behrouz malekshahi]

licens mikham

[Walter Roberson]

@behrouz malekshahi

Sorry, my sources are a bit weak. Are you indicating that you would like to have a license? Have you purchased a license or obtained a license from a university?

Answer 7

[medo ahmed]

I DON T HAVE AVTIVATION KEY

[Justin Ghetti]

Hi,

If you are still experiencing this issue, please contact MathWorks support:

http://www.mathworks.com/support/contact_us/

-Justin

Answer 8

[ranishma pavithran]

no license found

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/450134-why-do-i-get-error-379-while-attempting-to-activate-or-log-in#answer_365432

Answer 9

[Shubham Rajput]

why i am getting 379 error

[Justin Ghetti]

Hi,

If you are still experiencing this issue, please contact MathWorks support:

http://www.mathworks.com/support/contact_us/

-Justin

Answer 10

[Aldo D'Amico]

hola.tengo matlab r2012a y me pide una activation key.tenia entendido que este software era gratuito

[Walter Roberson]

In R2012a, serial numbers were still used instead of Activation Keys. You should contact Mathworks Support if you need assistance in finding your serial number.

Answer 11

[Sumair Ahmed]

i dont have key

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

Answer 12

[alan javier sanabria garcía]

como diseño mi clave

[Walter Roberson]

If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

Answer 13

[Yelin Yigitoglu]

okay I dont know

[Walter Roberson]

Contact Mathworks support for free installation assistance.

Answer 14

[Seetsa Mokoma]

i don,t know

[Walter Roberson]

If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

Answer 15

[Sarah Ali]

yes

[Walter Roberson]

If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

Answer 16

[Sarah Ali]

Me Sarah

[Walter Roberson]

MATLAB Answers cannot provide a license. You need to contact Mathworks.

Answer 17

[ivonne patiño]

no se

[Walter Roberson]

If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

Answer 18

[Ahmed Ghanim Glayl]

please i need the key for active

[Walter Roberson]

If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance.

Note: There are no free licenses for MATLAB, except for winning a contest or writing a book about MATLAB.

Answer 19

[FAKHER UL DIN]

how to get the activation key for my Matlab

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance. The volunteers who answer questions here do not have access to the license database.

Answer 20

[Noura Ahmed]

where we get activation key

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

If the link already posted does not solve your problem then you need to contact Mathworks Support for free installation assistance. The volunteers who answer questions here do not have access to the license database.

Answer 21

[Gayani Siriwardana]

why i am getting 379 error

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/450134-why-do-i-get-error-379-while-attempting-to-activate-or-log-in#answer_365432

Answer 22

[Ulziiburen Sergelen]

hi, how do enter? I don't know

what is it licence and activite key?

[Walter Roberson]

When you have an individual MATLAB license associated with your MATLAB Central account, then when you go through installation, you will be prompted for your MATLAB Central account username and password. When you supply those, then the installation procedure will connect to Mathworks and find a list of license numbers associated with your account, and will ask you which one of those to use.

For information about linking an individual license or activation key to your account, see

https://www.mathworks.com/matlabcentral/answers/102871-how-do-i-link-my-mathworks-account-to-a-license-in-the-license-center

If you have a student license then instead of a license number, there might be an activation key associated with your account. An activation key is a list of 20 (I think it is) letters and numbers, that you have to type in in order to authenticate your access.

If you installing to an offline system, then you might need a File Installation Key instead. Those are a bit more complicated to retrieve; https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

Answer 23

[guillermo supelano carvajal]

no logro activar el producto me suministraron trial number 7xxxxxxxx y

[Walter Roberson]

Please contact Mathworks Support for installation assistance.

Answer 24

[amin safari]

matlab give error 379

[Walter Roberson]

Please contact Mathworks Support for installation assistance. The volunteers who answer questions here do not have access to the license database.

Answer 25

[daniela tsanova]

получавам грешка 379 при влизане

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/450134-why-do-i-get-error-379-while-attempting-to-activate-or-log-in#answer_365432

Answer 26

[Gerardo Hernandez]

can you help me, i would like to learn MATLAB

[Walter Roberson]

The volunteers who answer questions here do not have access to the license database. You will need to contact Mathworks Support for free installation assistance.

Answer 27

[Willie J Williamson]

how do I activate my license

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/99457-how-do-i-activate-matlab

[Danny Kwong]

I have not received the activate licence

Answer 28

[Willie J Williamson]

error 379

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/450134-why-do-i-get-error-379-while-attempting-to-activate-or-log-in#answer_365432

Answer 29

[Cesat Torres]

help of error 379

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/450134-why-do-i-get-error-379-while-attempting-to-activate-or-log-in#answer_365432

Answer 30

[md sharif]

Error 379: Invalid Activation Key (379). For help resolving this issue, see this

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/450134-why-do-i-get-error-379-while-attempting-to-activate-or-log-in#comment_811754

Answer 31

[Cesar Arca Martinez]

I need the activation key - my email is [e-mail]

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

Answer 32

[Diana Nushrah Diana Nushrah]

I need a activation key - my email is [e-mail]

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

Answer 33

[Miguel corona palacios]

i need a activacion key, please, my email is [e-mail]

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license

Answer 34

[SHAMSUL ALAM]

I need a activation key, email: [e-mail]

[Walter Roberson]

The volunteers who answer questions here do not have access to the license database. You will need to contact Mathworks Support for free installation assistance.

[Tohid Aghaei]

Hi, I need a activation key

[Walter Roberson]

I do not have any activation keys to give out. Almost none of the volunteers who answer questions here have activation keys to give out -- even the volunteers who happen to be Mathworks employees mostly do not work with the license department.

About three years from now or so, Mathworks Support will read your posting, and will reply to you that you should contact Mathworks Support for free installation assistance.

If you do not want to wait about 3 years for Mathworks to tell you to contact Support, then I recommend that you read https://www.mathworks.com/matlabcentral/answers/102845-where-can-i-find-the-activation-key-and-file-installation-key-fik-for-my-license and contact the person who purchased the license on your behalf, or contact Mathworks support yourself if you are the person who made the purchase.

Answer 35

[NGARE AGUID ADOUM]

je ne pas recu ma licence pour l'installaton

[Walter Roberson]

The volunteers who answer questions here do not have access to the licensing database.

If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support.

If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

Answer 36

[southiphavanh thavone]

help of error 379🙏🏻

my email: [e-mail]

[Walter Roberson]

The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

Answer 37

[Martin Rodriguez]

Cordial saludo necesito una clave de activacion, por favor, mi correo es [e-mail]

[Walter Roberson]

The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

Answer 38

[Adriana Febre Villa]

I need the activation key - my email is [e-mail]

[Walter Roberson]

The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

Answer 39

[Othman Aden]

Activation Key

[Walter Roberson]

The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

[Sarah Saleem]

please help me i want to make acount at matlab

[Walter Roberson]

https://www.mathworks.com/matlabcentral/answers/361072-how-do-i-create-a-mathworks-account#answer_285549

[Ghadeer Safaa]

I need activation key

[Walter Roberson]

If you purchased from Mathworks directly then your sales order should have sent you appropriate activation information. Otherwise the organization that you got the software from needs to supply the activation information

Answer 40

[RATHIKRINDA YEDUKONDALU]

activation code

[RATHIKRINDA YEDUKONDALU]

i need action code

[Walter Roberson]

If you purchased from Mathworks directly then your sales order should have sent you appropriate activation information. Otherwise the organization that you got the software from needs to supply the activation information

Answer 41

[SHAMSUL ALAM]

thanks

Answer 42

[sakthi v]

i need activation code

[sakthi v]

kind help to me

[sakthi v]

i want code for activation

[Walter Roberson]

The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.

Answer 43

[Vasileios Koulountzos]

ACTIVATION KEY

[Walter Roberson]

The volunteers who answer questions here do not have access to the licensing database. If you purchased your MATLAB directly from Mathworks then you need to contact Mathworks Support. If your license is being provided by your university or workplace, then you need to contact them. If you do not know who to contact them Mathworks Support can give you the contact information for your location.