Certificate unavailable after completing Simulink Onramp course in desktop app

I have completed the Simulink Onramp course using the desktop app, but when I try to download the certificate, the progress shows as 0%. I would appreciate your assistance in resolving this issue.

Answer 1

[Cris LaPierre]

See this answer: https://www.mathworks.com/matlabcentral/answers/458985-simulink-onramp-progress-lost-in-matlab-desktop

Note that MathWorks has had some server issues recently that may be impacting the ability to record your progress. If the answer in the linked post does not help, I would suggest contacting support: https://www.mathworks.com/support/contact_us.html